Inbox, Messages, Contact Forms

Separate Customer & Vendor Inboxes - eMerchant uses two different mailboxes; one for customers and one for vendors. The mailboxes are checked upon login and can also be manually checked at any time. Customer messages are automatically associated with each corresponding customer and vendor messages are automatically associated with each corresponding vendor by matching the email addresses. Short cut icons and links connect related vendor and customer data. The short cuts also provide convenient ways to send messages, save notes, and perform other tasks, which relate to the same vendor or customer.

POP3 Mailboxes - Messages from customers and vendors are received by email. eMerchant gets the messages from the POP3 mailboxes and moves them to the eMerchant inboxes.

Form Submission - A customizable form, which posts directly to the eMerchant inbox is included. We recommend that you use this form and do NOT publish your email address on the web site. This will eliminate spam mail, which might otherwise originate from your web site if you publish an email address. After initial contact, then use email to correspond. The form includes email address confirmation to reduce undeliverables and a security number entry box to block automated spam submissions.

Back Next